Effective Date: September 30, 2026
Last Updated: September 30, 2026
Our Return Promise
At PAVQERINA™, we want you to feel confident when shopping for your occasion accessories.
This Return & Refund Policy explains when a product may be returned, how to request a return, who is responsible for return shipping, and how approved refunds are processed.
PAVQERINA™ is owned and operated by Beijing Wanfumokai Technology Co., Ltd.
1. 30-DAY RETURN WINDOW
Eligible products may be returned within 30 calendar days after delivery.
To request a return, please contact us before the 30-day period expires.
Return Contact:
service@sdihiu.com
Returns requested after the applicable return period may not be eligible unless otherwise required by applicable law.
2. RETURN ELIGIBILITY
For a preference-based return, such as a change of mind, an item generally must:
- Be unused and unworn
- Be in its original condition
- Include original packaging where applicable
- Include original tags or accessories where supplied
- Show no signs of wear, alteration, damage, staining, or misuse
- Be accompanied by valid proof of purchase
Please take reasonable care when trying on hats, fascinators, or other accessories.
Items showing clear signs of use or damage caused after delivery may not qualify for a preference-based return.
3. HOW TO REQUEST A RETURN
Before returning an item, please email:
Include:
- Your order number
- The product you wish to return
- The reason for the return
- Relevant photographs or videos where applicable
Our team will review your request and provide return instructions if the item is eligible.
Returns sent without prior authorization may not be processed.
4. RETURN ADDRESS
Please do not send returns directly to our registered business address unless our customer support team specifically instructs you to do so.
Our business registration address and operational return warehouse may not be the same location.
After an eligible return request has been approved, we will provide:
- The appropriate return warehouse address
- Return instructions
- Any applicable reference information required for the parcel
Unauthorized returns or parcels sent to an incorrect address may be delayed or may not be accepted.
This return-address mechanism follows your P0 requirement that customers be told clearly where to return an item when the operational return location differs from the business registration address.
5. RETURN SHIPPING COSTS
Change of Mind or Preference-Based Returns
If you return an item because:
- You changed your mind
- You no longer want the product
- You selected the wrong colour or style
- The item does not suit your personal preference
you are generally responsible for the applicable return shipping cost.
We recommend using a trackable shipping method where reasonably available.
Damaged, Defective or Incorrect Products
If the item arrives:
- Damaged
- Defective
- Incorrect
- Materially different from the product description
please contact us promptly.
Once the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
You will not be required to bear return costs resulting from our confirmed fulfilment error.
This distinction between preference-based returns and merchant-error returns is specifically required by your P0 standard.
6. DAMAGED OR INCORRECT ORDERS
Please inspect your order after delivery.
If you notice a problem, contact:
Please include:
- Your order number
- A description of the issue
- Clear photographs or videos where reasonably possible
- Photographs of the packaging if relevant
This information helps us review the issue and determine the appropriate solution.
7. ITEMS THAT MAY NOT QUALIFY FOR RETURN
Certain products may not be eligible for preference-based returns where permitted by applicable law, including:
- Personalized or customized items
- Products that have been worn or used
- Items damaged after delivery through misuse or improper handling
- Products missing essential original components
- Items specifically identified as non-returnable before purchase where legally permitted
A promotional or discounted price alone does not automatically make an item non-returnable unless the applicable restriction was clearly disclosed and is permitted by applicable law.
If you are unsure whether an item qualifies, contact us before returning it.
8. EXCHANGES
We do not guarantee direct one-for-one exchanges for every product or variant.
Where appropriate, the simplest option may be to:
- Request a return for the original eligible item.
- Complete the approved return procedure.
- Place a new order for your preferred product, colour, or style.
This helps avoid delays caused by inventory changes.
If your item arrived incorrect or defective, contact us first so we can determine the appropriate solution.
9. EUROPEAN CONSUMER RIGHTS
Where mandatory consumer law applies to your order, you may have additional statutory rights that operate independently of this policy.
For certain eligible distance purchases delivered to consumers in the European Union or other applicable jurisdictions, statutory cancellation or withdrawal rights may apply.
Nothing in this policy is intended to limit rights that cannot legally be waived or excluded.
Where a statutory right applies, we will handle the request in accordance with the applicable legal requirements.
10. REFUND REVIEW
Once an authorized return has arrived at the designated return location, it will be reviewed.
We may check whether:
- The correct item was returned
- The product satisfies the applicable return conditions
- The returned contents match the approved request
Once the return has been reviewed, we will notify you of the outcome.
11. REFUND METHOD & TIMING
Approved refunds will normally be issued to the original payment method.
After an eligible returned item has been received and inspected, approved refunds are generally issued within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time to display the refund after it has been issued by us.
Original payment-provider processing times are outside our direct control.
If you have questions about an approved refund, contact:
Please include your order number.
Your P0 standard specifically calls for the refund route and processing timeframe to be stated clearly.
12. SHIPPING CHARGES
Shipping charges associated with the original order may be handled according to the reason for the return and applicable law.
For a preference-based return, original shipping charges may not be refundable where permitted.
If the return results from a confirmed damaged, defective, incorrect, or materially misdescribed item, we will provide an appropriate solution without transferring costs caused by our error to the customer.
13. REFUSED OR UNAUTHORIZED RETURNS
Please obtain return instructions before sending your product.
We may be unable to process:
- Returns sent without prior authorization
- Parcels sent to an incorrect address
- Returns that cannot be associated with an order
- Items that do not meet applicable eligibility requirements
Contact us first so we can provide the correct procedure.
14. ORDER CANCELLATIONS
If you would like to cancel an order, contact us as soon as possible:
We will make reasonable efforts to accommodate an eligible cancellation before fulfilment has progressed too far.
Once an order has entered fulfilment or has already been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed after delivery.
15. CONTACT & BUSINESS INFORMATION
For return, refund, cancellation, or order-related questions, please contact:
Customer Support Email:
service@sdihiu.com
Phone:
+86 13206160201
Brand / Trademark:
PAVQERINA™
Legal Company Name:
Beijing Wanfumokai Technology Co., Ltd.
Owner:
Chen Jiamin
Business Address:
Room 501-5964, No. 8 Xingsheng South Road
Zhongguancun Miyun Park
Miyun District, Beijing
China
Website:
sdihiu.com
PAVQERINA™ is owned and operated by Beijing Wanfumokai Technology Co., Ltd.
Effective Date: September 30, 2026
Last Updated: September 30, 2026