Shopping at PAVQERINA™
We want your shopping experience with PAVQERINA™ to be clear, simple, and easy to understand. Below you will find answers to common questions about ordering, payment, delivery, returns, and customer support.
ORDERING
How do I place an order?
To place an order:
- Visit the product page and select your preferred style, colour, or available option.
- Choose the quantity you would like to purchase.
- Select Add to Cart.
- Review your cart and proceed to Checkout.
- Enter your contact and delivery information.
- Select an available shipping method.
- Choose one of the payment methods shown at checkout.
- Review your order details and total.
- Complete your purchase.
After your order is successfully submitted, you should receive an order confirmation email.
How do I add products to my cart?
Choose the product you would like to purchase, select the available options, and click Add to Cart.
You can then continue shopping or proceed directly to checkout.
How can I view my cart?
Select the Cart icon on the website.
From there, you can review:
- Products selected
- Colours or variants
- Quantities
- Current subtotal
You can make changes before proceeding to checkout.
How do I remove an item from my cart?
Open your cart and locate the product you no longer wish to purchase.
Use the available Remove option or reduce the quantity where applicable.
Your cart total should update automatically.
How do I change the quantity of an item?
Open your shopping cart and adjust the quantity for the relevant product.
The subtotal should update to reflect your changes.
How will I know that my order was successfully placed?
After successful checkout, an order confirmation should be sent to the email address provided during purchase.
Please review the confirmation carefully, including:
- Order number
- Products ordered
- Variants selected
- Quantities
- Delivery address
- Order total
If you believe anything is incorrect, contact us at service@sdihiu.com.
Can I change my order after placing it?
If you need to make a change, please contact us as soon as possible.
Email: service@sdihiu.com
Please include your order number and clearly explain the requested change.
We will make reasonable efforts to accommodate eligible changes before fulfilment has progressed too far. Once an order has entered fulfilment or has been dispatched, changes may no longer be possible.
Can I cancel my order?
If you wish to request a cancellation, contact us as soon as possible at:
Please include your order number.
Cancellation depends on the processing status of the order. If fulfilment or shipment has already progressed beyond the point where cancellation is reasonably possible, the order may need to be handled under the applicable return procedure instead.
DISCOUNTS & PROMOTIONS
How do I use a discount code?
If you have a valid promotional code:
- Add your products to the cart.
- Proceed to checkout.
- Enter the code in the discount field.
- Select Apply.
- Confirm that the discount appears in the order summary before completing payment.
Promotional offers may be subject to specific validity periods, product exclusions, minimum purchase requirements, or other conditions.
Why is my discount code not working?
A code may not apply if:
- It has expired
- The selected product is excluded
- The minimum purchase requirement has not been met
- The offer cannot be combined with another promotion
- The code has reached its usage limit
- Other promotion-specific conditions have not been satisfied
Please review the applicable promotional terms before completing checkout.
PAYMENT
What payment methods are available?
The payment methods currently available for your order will be displayed during checkout.
Available options may vary depending on your location, currency, order, and the payment services supported by our store.
Please review the available options before completing your purchase.
Is online payment secure?
We take reasonable measures to protect information submitted through our store.
Payment information is processed through the payment services made available during checkout.
For your protection, please never send your complete payment-card number, CVV, password, or other sensitive payment credentials to us by email.
Do you store my full credit card details?
Customer support does not require your full card details to assist with ordinary order enquiries.
Payment-card information is handled through the applicable payment processing services used during checkout.
SHIPPING & DELIVERY
How long does order processing take?
Orders are processed according to the processing timeframe stated in our Shipping Policy.
Processing time refers to the period before dispatch and is separate from the estimated delivery time.
How long does delivery take?
Estimated delivery times depend on the destination and selected shipping method.
Please refer to our Shipping Policy for the current information regarding:
- Processing time
- Estimated delivery time
- Shipping charges
- Fulfilment arrangements
- Tracking
- Delays
- Lost parcels
Delivery estimates are not guaranteed arrival dates and may occasionally be affected by carrier operations, customs processing, weather, peak seasons, or other circumstances.
Where are orders shipped from?
Orders may be fulfilled from our own or partner facilities depending on inventory availability, product location, and delivery destination.
Products within the same order may occasionally arrive in separate parcels.
We do not represent an order as being locally shipped unless that is actually the case.
Will I receive tracking information?
Where tracking is available, shipment information will be provided after dispatch.
Carrier tracking systems may require some time before the first update appears.
If tracking has not updated for an extended period, contact service@sdihiu.com with your order number.
What should I do if my parcel is delayed or appears lost?
Please contact:
Include:
- Your order number
- Tracking number, if available
- A brief description of the issue
We will review the available shipment information and assist with the appropriate next steps.
MISSING, INCORRECT OR DAMAGED ITEMS
What if something is missing from my order?
Some orders may be shipped in separate parcels.
If an item appears to be missing, check your shipping confirmation and tracking information first.
If you still require assistance, contact service@sdihiu.com with your order number and details of the missing product.
What if I receive the wrong item?
If an incorrect product is delivered, please contact us promptly.
Provide:
- Your order number
- Details of the product ordered
- Details of the product received
- Clear photographs of the item and packaging
Once confirmed, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.
What if my item arrives damaged or defective?
Contact us at service@sdihiu.com and provide your order number together with clear photographs or video where reasonably possible.
If the product is confirmed to be damaged, defective, incorrect, or materially different from its description, we will provide an appropriate solution at no additional cost to the customer.
RETURNS & REFUNDS
What is your return period?
Eligible products may be returned within 30 calendar days after delivery, subject to the conditions stated in our Return & Refund Policy.
For preference-based returns, products generally need to be unused, unworn, and in their original condition with their original packaging.
How do I request a return?
Please contact us before sending anything back.
Return Contact:
service@sdihiu.com
Please provide:
- Your order number
- The item you wish to return
- Your reason for the return
- Relevant photographs or videos where applicable
Once your request has been reviewed, we will provide return instructions if the item is eligible.
Where should I send my return?
Please do not automatically send returns to our business registration address.
Once an eligible return request has been approved, our customer support team will provide the appropriate return warehouse address and return instructions.
Your P0 standard specifically requires the return process and return-address mechanism to be clear when the operational return location differs from the registered business address.
Who pays for return shipping?
For preference-based returns, such as a change of mind or personal preference, the customer may be responsible for applicable return shipping costs.
If the item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
When will I receive my refund?
Approved refunds are issued to the original payment method according to the timeframe stated in our Return & Refund Policy.
Your bank or payment provider may require additional processing time after the refund has been issued.
Your P0 standard requires the refund route and processing timeframe to be clearly stated and kept consistent across relevant pages.
PRIVACY & SECURITY
Is my personal information kept private?
We handle personal information in accordance with our Privacy Policy and applicable requirements.
Information may be used where reasonably necessary to:
- Process orders
- Provide customer support
- Deliver products
- Prevent fraud
- Operate our website
- Work with service providers
- Comply with legal obligations
Please review our Privacy Policy for complete details.
Will my personal information be sold?
We do not represent personal information as being sold simply for unrelated third-party marketing purposes.
Certain information may be shared with service providers where reasonably necessary to operate the store, process payments, fulfil orders, provide delivery services, prevent fraud, or meet legal obligations.
Please refer to the Privacy Policy for complete information.
PRODUCT QUESTIONS
What does PAVQERINA™ sell?
PAVQERINA™ focuses on women's occasion hats and fascinators designed for events such as:
- Weddings
- Race days
- Garden parties
- Cocktail events
- Formal dinners
- Church and community occasions
- Seasonal celebrations
Product availability may change as collections are updated.
How do I choose the right hat or fascinator?
Consider:
- Your outfit
- Event type
- Hairstyle
- Preferred colour
- Desired silhouette
- How bold or subtle you want the accessory to feel
PAVQERINA™ offers styles ranging from refined veiled designs to sculptural bows, floral fascinators, feather details, and statement occasion hats.
Will the product colour look exactly the same in person?
We make reasonable efforts to display product colours accurately.
However, slight differences may occur because of:
- Lighting
- Photography
- Screen settings
- Materials
- Production variation
Please review all available product photographs and descriptions before ordering.
CUSTOMER SUPPORT
How can I contact PAVQERINA™?
Customer Support Email:
service@sdihiu.com
Phone:
+86 13206160201
Website:
sdihiu.com
Legal Company Name:
Beijing Wanfumokai Technology Co., Ltd.
Owner:
Chen Jiamin
Business Address:
Room 501-5964, No. 8 Xingsheng South Road
Zhongguancun Miyun Park
Miyun District, Beijing
China
PAVQERINA™ is owned and operated by Beijing Wanfumokai Technology Co., Ltd.
Last Updated: September 30, 2026